**Terms and Conditions**

Welcome to the Aiko Pet Resorts website. By accessing and using this website, you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use this website.

**1. Services Offered**

Aiko Pet Resorts provides a range of pet care services, including boarding, grooming, training, daycare, and veterinary services. Specific details about each service, including pricing and availability, can be found on our website or by contacting us directly.

**2. Booking and Reservations**

Reservations for our services are subject to availability. We recommend booking in advance, especially during peak seasons. All bookings are considered confirmed only upon receipt of a confirmation from Aiko Pet Resorts. A deposit or prepayment may be required for certain services.

**3. Cancellation Policy**

Cancellations must be made within a specified timeframe prior to the scheduled service. Please refer to our cancellation policy, as detailed on our website or provided during booking, for specific deadlines and any applicable fees. Failure to adhere to the cancellation policy may result in charges.

**4. Pet Health and Safety**

We require all pets to be up-to-date on vaccinations and free from communicable diseases prior to utilizing our services. Proof of vaccinations may be required. Aiko Pet Resorts reserves the right to refuse service to any pet that appears ill or poses a risk to other animals or staff. While we take every precaution to ensure the safety and well-being of your pet, Aiko Pet Resorts is not responsible for any unforeseen injuries or illnesses that may occur.

**5. Grooming Services**

While every effort is made to achieve desired grooming results, Aiko Pet Resorts cannot guarantee specific outcomes. Matting, pre-existing skin conditions, or the pet's temperament may limit the extent of grooming possible.

**6. Training Services**

Participation in training programs does not guarantee specific behavioral changes. The success of training depends on various factors, including the pet's temperament, consistency in training, and owner participation.

**7. Limitation of Liability**

To the fullest extent permitted by applicable law, Aiko Pet Resorts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website; and/or (f) the defamatory, offensive, or illegal conduct of any third party.

**8. Intellectual Property**

All content on this website, including but not limited to text, images, logos, and trademarks, is the property of Aiko Pet Resorts and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

**9. Governing Law**

These terms and conditions shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.

**10. Contact Information**

If you have any questions or concerns about these terms and conditions, please contact us at:

Aiko Pet Resorts 10 Sunrise Street, 2nd Floor, Shibuya, Tokyo, Tokyo Prefecture, 150-0002 Japan

Your Pet's Home Away From Home

Trusted Care, Tailored for Your Beloved Companions

Welcome to Aiko Pet Resorts, Shibuya's premier destination for pet boarding, grooming, training, and daycare. We understand that your pets are family, and we're dedicated to providing a safe, nurturing, and fun environment where they can thrive while you're away. Nestled in the heart of Tokyo, our state-of-the-art facility offers a wide range of services designed to meet the unique needs of every pet, ensuring peace of mind for pet parents and a delightful experience for their furry, scaled, or feathered friends.

Book a Stay Learn More
Happy dog and cat at Aiko Pet Resorts

What Our Pet Parents Say

Discover why pet owners across Tokyo trust Aiko Pet Resorts to care for their cherished companions. Read genuine testimonials from satisfied customers who have experienced the Aiko difference – where exceptional care meets heartfelt dedication.

Sakura M. with her Shiba Inu

"Aiko Pet Resorts is fantastic! My Shiba Inu, Kiko, always comes home happy and relaxed after his stays. The staff are so caring and professional, and I can tell Kiko is treated like one of their own. It's such a relief to know he's in good hands when I have to travel for work. I especially appreciate the detailed daily updates and photos they send – it truly puts my mind at ease."

- Sakura M.

Dog Owner

Kenji T. with his cat Luna

"I was nervous about leaving my cat, Luna, in a hotel, as she's quite timid, but Aiko Pet Resorts exceeded my expectations. They have a separate, quiet cat area which was perfect for her. She was well-cared for, and I received daily updates with photos! The staff took the time to understand Luna's personality and made sure she felt comfortable. I highly recommend Aiko to any cat owner looking for a safe and peaceful boarding experience."

- Kenji T.

Cat Owner

Aya S. with her dog and cat

"Both my dog and cat are regulars at Aiko Pet Resorts. The facilities are always clean and spacious, and I love that they offer grooming and training services too! It's so convenient to have everything in one place. My dog's obedience has improved significantly thanks to their training program, and my cat always comes back looking and smelling wonderful after grooming. Aiko Pet Resorts is truly a one-stop-shop for all my pet care needs."

- Aya S.

Dog and Cat Owner

Our Premium Pet Care Services

At Aiko Pet Resorts, we are dedicated to providing a comprehensive suite of services designed to meet every aspect of your pet's well-being. From luxurious accommodations to expert grooming and training, our goal is to ensure your pet is not just cared for, but truly pampered and enriched during their stay with us.

Luxury pet boarding suite

Luxury Boarding

Indulge your pet in our spacious and comfortable suites, designed with their relaxation in mind. Each suite features cozy bedding, climate control to ensure perfect temperature, and regular playtime sessions to keep them active and engaged. We cater to individual needs, ensuring a home-like environment for every guest, whether they prefer quiet solitude or social interaction. Our boarding service is more than just a place to stay; it's a retreat for your pet.

Pet grooming in progress

Professional Grooming

Keep your pet looking and feeling their absolute best with our full-service grooming. Our certified groomers provide expert bathing, breed-specific haircuts, nail trims, and dental care. We use only premium, pet-safe products to ensure a healthy and radiant coat. From a simple wash and brush to a complete makeover, our grooming services are tailored to enhance your pet's natural beauty and hygiene.

Dog training session

Expert Training

Unlock your pet's full potential with our positive reinforcement training programs. Our experienced trainers customize programs to suit your pet's breed, personality, and your specific goals. From basic obedience and house training to advanced skills and behavior modification, we provide a supportive and effective learning environment. We believe in building a strong bond between you and your pet through clear communication and positive training techniques.

Pets playing in daycare

Fun Daycare

Give your pet the gift of socialization and fun with our supervised daycare services. In our safe and spacious play areas, pets enjoy social playgroups tailored to their size and temperament, engaging enrichment activities, and plenty of exercise to keep them happy and healthy. Daycare at Aiko is not just about passing the time; it's about fostering social skills, burning energy, and providing mental stimulation in a secure and monitored setting.

Veterinary check-up for a pet

Veterinary Care

Rest assured knowing your pet's health is a priority with our on-site veterinary services. Dr. Ito, our experienced veterinarian, provides routine check-ups, vaccinations, and prompt medical attention should your pet require it. Having veterinary services readily available ensures the health and safety of all our guests and provides an added layer of security for pet parents entrusting us with their beloved animals.

Meet Our Caring Team

Our team at Aiko Pet Resorts is composed of passionate animal lovers dedicated to providing exceptional care for every pet. Get to know the individuals who will be looking after your furry friends with the utmost attention and affection.

Yumi Tanaka, Resort Manager

Yumi Tanaka

Resort Manager

Yumi brings over a decade of experience in pet care management to Aiko Pet Resorts. Her deep passion for animal welfare and meticulous attention to detail ensures that every pet receives personalized care and a comfortable, enriching stay. Yumi's leadership and commitment are the heart of our resort's warm and welcoming atmosphere.

Hiroki Sato, Head Groomer

Hiroki Sato

Head Groomer

Hiroki is a certified professional groomer renowned for his gentle touch and artistic eye. With years of experience perfecting his craft, Hiroki ensures every pet leaves our grooming station looking and feeling absolutely fabulous. His patience and expertise make grooming a stress-free and even enjoyable experience for our furry clients.

Dr. Ayumi Ito, Veterinarian

Dr. Ayumi Ito

Veterinarian

Dr. Ito is our dedicated on-site veterinarian, providing expert medical care and health monitoring for all resort guests. With a compassionate approach and extensive medical knowledge, Dr. Ito ensures the well-being and safety of every animal under our care. Her presence provides peace of mind to pet owners and underscores our commitment to comprehensive pet care.

Contact Us

We're here to answer any questions you may have and help you book the perfect stay or service for your pet. Reach out to us by phone, email, or visit us during our business hours. We look forward to welcoming you and your furry friend to Aiko Pet Resorts.

Visit Us

Aiko Pet Resorts

10 Sunrise Street, 2nd Floor

Shibuya, Tokyo 150-0002, Japan

Contact Information

Phone: 03-6427-7200

Email: info@aikopetresorts.com