Aiko Pet Resorts - Trusted Care for Your Beloved Companions

This Privacy Policy describes how Aiko Pet Resorts ("we," "us," or "our") collects, uses, and shares personal information of users of our site. Aiko Pet Resorts is located at 10 Sunrise Street, 2nd Floor, Shibuya, Tokyo, Tokyo Prefecture, 150-0002, Japan. We offer pet hotels, including boarding, grooming, training, daycare, and veterinary services.

Information We Collect

We collect the following types of information:

Information you provide directly to us: This includes information you provide when you make a reservation, create an account, complete a form, or contact us. This information may include your name, address, phone number, email address, pet's name, pet's breed, pet's age, pet's medical history, emergency contact information, and payment information.
Information collected automatically: When you use our site, we automatically collect certain information, such as your IP address, browser type, operating system, referring URLs, pages visited, and dates and times of visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
Information from third parties: We may receive information about you from third parties, such as veterinary clinics or pet service providers, if you have authorized them to share your information with us.

How We Use Your Information

We use your information for the following purposes:

Providing our services: To process reservations, provide boarding, grooming, training, daycare, and veterinary services, and communicate with you about your pet's care.
Improving our site and services: To analyze how our site is used, identify areas for improvement, and develop new features and services.
Personalizing your experience: To tailor the content and information we provide to you based on your interests and preferences.
Communicating with you: To respond to your inquiries, provide customer support, and send you updates and promotional materials about our services.
Legal compliance: To comply with applicable laws, regulations, and legal processes.
Security: To protect the security and integrity of our site and our customers' information.

Sharing Your Information

We may share your information with the following types of third parties:

Service providers: We may share your information with third-party service providers who assist us with payment processing, data analysis, email marketing, customer support, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Veterinary clinics: If your pet requires veterinary care while staying with us, we may share your pet's medical history with the attending veterinarian. We will obtain your consent before sharing this information, unless it is necessary to protect your pet's health in an emergency situation.
Legal authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights or the rights of others.
Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You may have certain rights regarding your personal information, including the right to:

Access your information: You can request access to the personal information we hold about you.
Correct your information: You can request that we correct any inaccurate or incomplete personal information we hold about you.
Delete your information: You can request that we delete your personal information, subject to certain exceptions.
Restrict processing: You can request that we restrict the processing of your personal information in certain circumstances.
Object to processing: You can object to the processing of your personal information in certain circumstances.
Data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

To exercise these rights, please contact us at Aiko Pet Resorts, 10 Sunrise Street, 2nd Floor, Shibuya, Tokyo, Tokyo Prefecture, 150-0002, Japan. We will respond to your request within a reasonable timeframe.

Security

We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including Japan. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy.

Children's Privacy

Our site is not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at Aiko Pet Resorts, 10 Sunrise Street, 2nd Floor, Shibuya, Tokyo, Tokyo Prefecture, 150-0002, Japan.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site. Your continued use of our site after the posting of changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at Aiko Pet Resorts, 10 Sunrise Street, 2nd Floor, Shibuya, Tokyo, Tokyo Prefecture, 150-0002, Japan.